Sky: change smartcard number - is that possible?

If your Sky receiver does not recognize the number of the smart card, changing the number seems to be a logical approach to solving the problem. We'll tell you if that's possible at all.

Change smartcard number at Sky

• With your first Sky subscription, you will receive your personal smart card in addition to a receiver. The number is unique and registered to you personally.
• An exchange of the smart card is generally not intended. You may only receive a new smart card with a different number if you move or change the type of reception.
• If you have problems with your smartcard, you can contact Sky customer service free of charge. An independent change of the Smcartcard number is not possible.