Sky: Smartcard lost - what to do?

If you have lost your Sky smartcard, you can easily get a new one from Sky.

Replace lost smart card

You should report any loss of your smartcard to Sky immediately.

• One possibility is to watch Sky television in your own household with the second card offered by Sky.
• However, applying for a second card officially involves additional costs. If the card does not work, you should send the Sky Smartcard back.
• After you have reported the loss of your card to Sky, this number will be blocked and you will receive a new replacement card at no extra cost.
• However, you should keep in mind that the card cannot simply be passed on to friends. The old number is invalid at the latest after you apply for a new card.
• Avoid purchasing a Sky Smartcard on the Internet, such as on Ebay. These cards are usually already personalized and would not work with your personal hardware.
• Keep in mind that it can take a few hours after receiving the new smart card before it is actually activated and you can watch TV again without any problems.

In the following article we will show you where to find your smart card number.