Skype app does not connect - it may be because of it

If your Skype app doesn't connect to your account, there can be several reasons. In this practical tip, we will tell you which factors you should consider.

Possible cause 1: No internet connection

• If the Skype app is unable to connect, a possible reason could be that you are not connected to the Internet. The easiest way to check this is to try loading a website in the browser. If this does not work either, you are offline for good or for worse.
• If you want to log in to Skype via your mobile internet connection, check whether you have network coverage. In the settings you can check whether the mobile data is activated.
• If you try to connect via WLAN, you do not need network reception, but you must be connected to a wireless network that gives you access to the Internet. First check in the settings whether WiFi is switched on on your smartphone.
• The problem can also be with the connected WLAN: The router or the access point may not have a connection to the Internet or it may not be available for other devices. Check your router settings. This practical tip shows you how to set up a WiFi hotspot on a PC with Windows 7. Alternatively, we explain the use of the "mHotspot" program here.

Possible cause 2: Problems in the Skype network

• The Skype network may also be overloaded. At certain peak times or special events such as Christmas, more users are online than usual and can overwhelm the network structure of Skype. However, this is rarely the case.
• Occasionally, parts of the Skype network experience server failures due to technical reasons. However, these are usually fixed relatively quickly, so you should try to connect again after a few minutes.

Possible cause 3: App not working

• The data of the Skype app may have been corrupted by an update so that it no longer works properly. In this case, you should delete the app from your smartphone and reinstall it completely. Warning: Your chat and conversation histories will be deleted!
• It is also possible that your Skype app is too old. In this case, an update to the current version could solve the connection problems and also provide you with new functions and features.

This practical tip shows you how to improve your connection for voice and video chats with Skype on PC.