Skype: The most common login problems and solutions

In this practical tip, we present solutions for the most common login problems with Skype.

Skype login: General information on login problems

If you cannot log in, first check that your internet connection is working. To do this, call up some websites in the browser or try out other programs that require a connection to the Internet.
Also make sure that you did not make a typing error when entering your user name and password. If you have forgotten your username or password, you can receive the information by e-mail using the corresponding button.
Close Skype completely and also end the process via Task Manager. Then restart the program and try to log in again.

If you only see a blank blue screen when you log in to Skype, you should first check that you have the latest version of Skype installed. Download and reinstall the program.
If an update does not solve the problem, reset the Internet Explorer settings on your PC. We explain in detail how this works in this manual.
Create a new shortcut on your desktop and in the location of the element enter "C: \ Program Files \ Skype \ Phone \ Skype.exe" / legacylogin including quotation marks. For 64-bit systems use the location "C: \ Program Files (x86) \ Skype \ Phone \ Skype.exe" / legacylogin.
Download and run the LoginCleanup file. Then start Skype again.

Open the Skype program folder. Delete all temporary files and the Shared.lck file here.
Make sure that ports 1024 (recommended) or ports 80 and 443 required for Skype are open. We offer detailed instructions for this process under Windows 7 and Windows 8.
As a precaution, you should subject your PC to a virus scan. You can use the free AntiVir 2014 program for this.
Try logging in on another PC to rule out the possibility that there may be a problem with your computer. There may also be server problems from Microsoft. Therefore, check whether Skype is down.
If the login problems cannot be solved, contact Microsoft Support.

In the next practical tip, we will show you how to import contacts into Skype.