Skype: contact customer service - how it works

You can read how to contact Skype customer service in this practical tip.

Customer service: email to Skype or chat via your Skype account

In advance: You can write Skype an email directly. The address is the following: If you have a Skype account yourself, the best way to contact us is as follows:

1. Visit the following website.
2. At this point, select a category for your help topic and then decide on a "related problem".
3. Then click on the "Next" button.
4. You will now be given help, but click on "Next".
5. Now click on "Textchat Support" and then on "Next".
6. Finally, start the chat using the "Start Chat" button.

No Skype account - how it works

If you do not have a Skype account or you do not have access to your previous account, then proceed as follows. Here you can give specific information directly via a problem form Skype.

1. Open this website.
2. Select a category for your problem here and then click on "Email Support".
3. Now fill out the form and send the request using the "Send" button.