Exchange Smartbox - you need to know that

If you have purchased a smartbox, you can exchange the gift in most cases later. In this practical tip, we will show you how to do it.

Exchange Smartbox - you have to be aware of that

• Every smartbox has a certain period of validity. Within this period of validity, you can exchange the Smartbox online at no cost.
• If the validity period has expired, you still have 6 months to exchange the smartbox. The validity period is reset for the new smartbox. In this case, however, the exchange will cost you 10 euros.
• If the smartbox has an unlimited validity period, an exchange is always possible.
• If you exchange the smartbox for a cheaper option, you will receive the remaining amount credited as credit. If you choose a more expensive smartbox, you can only pay the remaining amount by credit card.

Instructions: Exchange Smartbox online

1. Open the Smartbox website and log in to your account or register again.
2. You will then find the "My vouchers" section in your account.
3. Click here on "Exchange this Smartbox" and then on "Continue with exchange".
4. Find the desired smartbox and click on the button "Exchange for this box".
5. If you confirm the process, you will receive an email with the new voucher code after around 30 minutes.

In the next practical tip, we will show you how to exchange gifts on Amazon.