Reinstall smartphone driver - so it'll work
If Windows no longer recognizes your smartphone, you will have to reinstall the driver in many cases. We show you exactly how this works in this manual.
How to reinstall the smartphone driver
- Press the [Windows] and [R] keys simultaneously so that the "Execute" command opens.
- Enter "devmgmt.msc" here and click "OK". Then the device manager starts.
- If you connect your smartphone to the computer using a USB cable, it will appear under the "Portable Devices" category.
- Right-click on the entry and select the "Uninstall" option.
- When the process is complete, click the entry again and select "Install".
