Snapchat: camera does not work - what to do?
In rare cases it happens that the smartphone camera in Snapchat no longer works. We'll show you how to get the app up and running and send your friends fresh Snapchats:
Simple but effective: App restart
Sometimes the camera problem can be fixed by simply restarting the Snapchat app.
- To do this, open the menu with the apps that you have recently used on your smartphone. How you get to this overview differs from device to device. Users of an iOS device double-click on the home button, under Android the "Task Manager" can usually be called up by holding down the home button. On smartphones without a home button, such as the Nexus 5, you can access the desired menu by long pressing the home button on the screen.
- Now search for the Snapchat app and exit the application on your smartphone. That also varies depending on the manufacturer: with iOS you delete the app by swiping upwards from the cache, with Android mostly with a swipe to the side.
- Then restart Snapchat on your smartphone.
Sometimes works wonders: reinstall Snapchat
If simply restarting the app is not enough and your camera is still having problems, reinstall Snapchat:
- Uninstall Snapchat first by pressing and holding the app icon as an iOS user until an "X" appears in the upper left corner of the icon and click on it. As an Android user, open the Google Play Store and navigate to "My Apps". Now select "Snapchat" and click on "Uninstall" - alternatively you can uninstall the app via the application manager in the settings.
- Restart your smartphone.
- Now install Snapchat again via the AppStore or Google Play.
Possible cause: jail breaks and custom roms
Under certain circumstances, a jailbreak on iPhones or a custom ROM on Android devices can be the reason for an error in Snapchat on your smartphone. If you have installed an alternative operating system on your mobile phone, it can help if you import a backup with the original firmware or flash the phone back to a stick rom. We'll show you how to undo a jailbreak here.
The Nexus 5 sometimes has camera problems, and not just in Snapchat. We'll show you what you can do to reconnect to the camera.