Sofortüberweisung: Account blocked - what to do?

With Sofortüberweisung you can pay directly when shopping online. But what to do if the account is suddenly blocked? We'll tell you possible solutions in this practical tip.

Account blocked with Sofortüberweisung - you can do that now

If your account is blocked with Sofortüberweisung, several reasons can be responsible. Here are some tips:

• If you want to pay when shopping online, you can select Sofortüberweisung as the provider at many shops.
• You will be redirected to a Sofortüberweisung page, where you must log in with your bank's online banking access data.
• If a login is not successful here, please contact your bank.
• You may also have been blocked from making payments via Sofortüberweisung only.
• It may be due to the fact that you did not have enough money in your account when you made the last payment and have now been blocked.
• However, if you believe that this is unjustified, you can contact the customer support of Sofortüberweisung.
• This can be reached from Monday to Thursday from 8.30 a.m. to 6 p.m. and Friday from 8.30 a.m. to 5 p.m.

If you do not yet know how exactly Sofortüberweisung works, then take a look at our next practical tip.