Sony Xperia does not play videos - this may be the reason

If your Sony Xperia no longer plays videos, the causes can be varied. Read in this practical tip what you can do about it.

Sony Xperia smartphone does not play videos - you can do that

• Make sure the video format is compatible with the smartphone. Videos in MP4, AVI and 3GP format are played.
• Go to "Settings"> "Apps" and open the "Movies" app here. Make sure it is not disabled. If so, tap "Activate".
• At the same time, it can help if you tap on "Clear data" and "Clear cache" there and then try again.
• You can also try tapping the Reset Defaults button to solve the problem.
• Switch to the "Play Store" and swipe from left to right. Tap on "My apps and games" and see if there is an update for the Movies app.
• If you can't get the problem under control, you can try another player, such as the VLC player.

It can also help if you reset your Sony Xperia to factory settings. We'll tell you how this works in the next practical tip.