Sparkasse: Forgot online banking pin - what to do?

In addition to the TANs in the Sparkasse's online banking, the PIN is one of your most important authentication tools. If you forget your PIN, you have a problem. We at the bank have shown you how to get rid of this quickly.

How to get your online banking PIN from the Sparkasse

First the bad news: Nobody can tell you the correct PIN, not even the Sparkasse, because you are the only person who knows or knew the PIN. You also have no way of solving the problem alone. It is imperative that you contact your savings bank.

• Now the good news: The savings banks usually help you very quickly. However, the procedure varies slightly from Sparkasse to Sparkasse.
• But what is the same for everyone: You have to clearly identify yourself at the institute, which basically goes without saying. You will then be given a new PIN, the so-called start PIN, because, as already mentioned, the Sparkasse cannot find your forgotten PIN for you.
• The Berliner Sparkasse, for example, has set up a website specifically for this problem, so that you can take care of the annoying matter online. If you follow the link "Security - request security means", you can initiate everything necessary.
• Bremer Sparkasse - which thankfully answered a corresponding email request very quickly - said: "Please come to one of our branches. There we can hand over a new start PIN to you upon presentation of your ID."
• With this procedure, you will probably also be successful at your Sparkassen branch. But to be on the safe side, you should call your branch briefly before you set off.

So that you really do not neglect any security aspect in online banking, you should read on here.