Sparkasse: PIN entered incorrectly three times - you have to do that
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A PIN is quickly entered incorrectly and if you try too quickly to correct the error, the account access is blocked. This applies to all Gedinstitute. For Sparkasse customers, there are various options to remove the block.
Wrong PIN entered - so you get your money back
The procedure for reactivating your account depends on whether you have entered the wrong PIN for online banking three times or at the ATM.
- If you have entered the Sparkasse PIN incorrectly three times in online banking, you should take a deep breath and drink a cup of coffee in peace. After a short time you still have a chance to remove the lock yourself, but this is actually the last opportunity.
- To unlock the PIN yourself, you must first remember the currently correct PIN. Maybe you wrote down the PIN in a safe place. In this case, you should first look at your notes before you gamble your last try.
- In addition to the correct PIN, you need a valid TAN. If you enter an incorrect PIN or an invalid TAN during the fourth and last attempt, only an employee of the Sparkasse can help you. Since you change the PIN of the Sparkasse yourself, the Sparkassen employee is also unable to find out the current PIN. In this case you will receive a new activation PIN from the Sparkasse.
- If you have entered the wrong PIN three times at the ATM, you will not get a fourth chance to iron out the error. In this case, only an employee of the Sparkasse can help you. You should definitely take your ID card with you to legitimize yourself.
- At some savings banks, such as Sparkasse Berlin, you can also clarify the matter by phone with your customer advisor. For this reason, it is worth calling the Sparkasse before you set off.
However, the customer service representative will not send you a new PIN by phone. The Sparkasse will send you the new PIN by post. In this case, you have to legitimize yourself with the postman before he hands you the envelope with the new PIN.
Here you will find the contact details of the Sparkasse.