Spotify: Fix error 802

In this practical tip, we explain how you can fix error 802 in Spotify that prevents certain tracks from playing.

Spotify displays error 802 - how to fix it

Error 802 indicates a problem with the connection to the currently selected song and most often occurs when trying to play a track from a playlist.

• Remove the affected songs from the playlist and add them again manually.
• Error 802 also occurs when songs have been deleted from the Spotify servers but they are still in your playlist. Remove the track and try playing it from another album.
• Log out of the Spotify client and log in again.
• Clear the Spotify cache by deleting the contents of the corresponding folder. The path to the folder can be found in the Spotify settings under "Cache".
• Reinstalling the Spotify software can also fix the problem. You can download the current version here.
• Server problems are often also responsible for the error. In this case there is nothing you can do other than wait for the problem to be resolved.

If you can't solve the problem, contact Spotify customer service. We have summarized the required contact details for you in another practical tip.