Disruption at the Sparkasse: You can do that

In this article we will show you what you can do if there is a problem with the Sparkasse. Depending on the type of fault, you should take different measures.

Disruption at the Sparkasse: You can do that

Disruptions in ATMs or online banking have different causes. So first determine where the source of the error lies.

• If there is a problem with the machine, there is not much you can do other than wait or call customer service. Since the Sparkasse has regional branches and thus different areas of responsibility, you should read the number of the corresponding customer service on the machine.
• If you cannot log in to online banking, the first thing you can do is check on allestault.de whether there are problems elsewhere.
• If there are a lot of reports, the Sparkasse is probably already fixing the problem. Then only patience helps.
• If there are no messages yet, the problem may be with you. Clear your browser history and especially your cookies. Then you should update your browser as described here and try again.
• With mobile connections, there are sometimes problems with security certificates. Therefore, try to log in to online banking again via a private WiFi network.
• If the problem persists, you can send a message and then call your branch customer service to alert them.

Disruption at the Sparkasse: We will help you here

Since the savings banks are regional, there is no general service hotline. So you have to find the right number and call.

• On this page you will find the Sparkasse branch finder. You can use it to find the right branch and number.

In the next practical tips, we will show you how secure mobile banking is and which banking apps are best.