Disruption at Entega: You can do that now

If there is a disruption at the Entega company in Darmstadt, this can lead to problems for you as a customer in the area of ​​Internet and telephony. This practical tip shows you what you can do in this case.

Disruption at Entega - Usually there is little you can do

Only recently there was a massive network failure by the provider Entega. Around 28, 000 connections were affected by the technical problems. You are usually powerless in this situation and have to wait until the network is restored.

• If there is a malfunction or even a failure of the network system at Entega, you can only take limited action yourself and solve the problem with the Internet and telephony.
• Before you make any efforts to contact customer service, you can check at allestault.de whether it is a general problem of the provider or an individual problem. Here you can report an internet, telephone, power or gas failure so that other users can see whether this occurs frequently.
• Entega itself has a fault hotline that can be reached 24 hours a day, seven days a week. You can reach Entega employees on 0800 480 0888 free of charge.
• Here you can either report a malfunction or find out about the current status of the troubleshooting and the expected downtime.

CHIP reader survey: Consumers are so (un) satisfied with their electricity provider

In case you want to change your provider: In another title we have summarized some templates for you, as well as for the Entega termination.