EntertainTV disruption: You can do that

If there is a problem with EntertainTV / MagentaTV from Telekom, you have no television reception. You can find out what you can do in this case in our practical tip.

Interference with EntertainTV / MagentaTV - what to do?

• Visit the Telekom website to check whether there is a known problem with EntertainTV.
• If a malfunction has been reported, wait until it has been rectified.
• However, if no malfunction is displayed there, the fault may be yours.
• First check whether all cabling is correct and the connections are correct.
• In order to use EntertainTV, you must be connected to the Internet. To check if the internet works. Call up any web page in the browser.
• Switch your devices off and on again. This often solves the problem.
• Disconnect your router from the power supply for about 10 seconds and then restart it.
• If you cannot connect to the Internet, contact your Internet provider. Ask there if there is a problem.

Other solutions: EnterTV disturbance

• If all of the proposed solutions are unsuccessful, there may be a problem that has not yet been reported.
• Therefore, contact Telekom customer service and describe the situation.

You can find out what you can do if Entertain jerks in the next practical tip.