Steam: secret questions forgotten - what to do?
If you have forgotten your secret questions on Steam, you cannot reset your password. We'll show you how to get back to your account.
Forget Steam's secret questions - you can do that
You identify yourself with Steama through the secret questions. If you forget them, you need to contact Steam support. Once this has confirmed your identity, you can set new secret questions and a new password.
- Open the Steam support website and change the language to "German" at the bottom.
- Since there is a problem with your account, click on the large "Steam" button on the right.
- You will then see the "Contact Steam Support" button on the right.
- Now you need a Steam support account. This is not the same as your Steam account. Log in with your support account or create a new one.
- Once you have registered, you will have to confirm your email address. Now you can describe and submit your problem in the web form. The support usually answers within a few hours.
In the next practical tip, we will show you how to change the storage location for games in Steam.