Steam customer service: contact details and hotline

In this article we show which contact details you can use to contact customer service or the hotline of the Steam gaming platform.

Steam: How to contact customer service

You cannot contact Steam Customer Service through a telephone hotline. This can only be done in writing on the Internet:

• You can contact Steam Customer Service at: //support.steampowered.com.
• If you would like to contact customer service directly, first select any problem in the FAQ. Then click on the "Contact Steam Support" button in the right pane. Alternatively, use this direct link. You can then select the appropriate product, assign the problem to a category and finally formulate and send your question.
• You will receive the answer to your question by email. You can also view all of your questions and answers in the "Your questions" section of the support account.
• In order to contact customer service, you need your own support account. You cannot use your usual Steam or forum account.

Before you contact customer service, you should first try to solve the problem yourself. The English and German Steam Forums are useful points of contact.