Steam Refund: How To Get Your Money Back

If you want to get a refund on Steam, you have to go through the return process. In this practical tip, we will show you how to get the money back.

Steam Refund: You will get your money back

You will get your money back on Steam for the following products.

1. games
2. DLCs
3. pre-paid pre-orders (return period begins after the product is released on Steam)
4. package purchases
5. Steam credit (if purchased through Steam and not yet used)
6. Steam Hardware

Steam Refund: You cannot have this refunded

1. Purchases outside of Steam are non-refundable.
2. Movies
3. Gifts if the recipient has already redeemed the gift

Steam Refund: How To Get Your Money Back On Games

In the following example we explain how you can get the money back for games.

1. You can only refund a purchased game if you send a request to the company within 14 days of the purchase date.
2. You must not have played the game for longer than 2 hours.
3. The game must also not have been transferred and should not contain any modifications.
4. You can also get the game refunded if your PC doesn't meet the system requirements.

Steam Refund: How To Get Your Money Back

1. Refund requests will be manually checked by the Steam team.
2. Go to the following Steam website: help.steampowered.com/de/.
3. Log in with your login files.
4. Now go to the "Request Refund" option.
5. Click on it and follow the instructions for a refund request.

Steam Refund: When and How to Get Your Money Back

1. You will receive the money back within a week of approving the application.
2. You will either receive a Steam voucher or you will get the money back using the original payment method. However, you cannot choose this.

In the next practical tip, we will show you what can happen if Steam no longer starts.