Steam security question forgotten - what to do?

If you have forgotten the security question for Steam, you must contact customer service. We'll show you how it's done.

Steam: Forgot security question

1. Open the Steam support website and switch the language to German below.
2. You now need a support account. This is not identical to your Steam account and must be created separately. To do this, click on the "Create support account" button.
3. If you have successfully registered and confirmed the email, you can log in with your support account.
4. Select "Steam" as the product, "Account problems" and "Account deactivated" as the product category.
5. In the request, write briefly and briefly that you have forgotten the security question and its answer.
6. If you then click on the "Send question" button, the request will be sent.
7. You will usually be contacted by support in the next few hours to days. You will then have to confirm your identity so that you can choose a new security question.

We'll tell you what the new Steam Big Picture service is about in the next practical tip.