Symantec Norton PUA.DownloadSponsor: This means the antivirus message

The anti-virus software Symantec Norton keeps warning about the threat "PUA.DownloadSponsor". However, in many cases this message is unfounded, for example with the CHIP installer. We show you how to recognize a hoax and what you can do when it appears.

Symantec Norton reports PUA.DownloadSponsor

The anti-virus software Symantec Norton is one of the best anti-virus tools on the market. However, there are always false alarms with the message "PUA.DownloadSponsor".

• The "PUA.DownloadSponsor" message from Symantec warns you that you are downloading software with an installer. Such an installer guides you through the installation and ensures, for example, that you do not have to laboriously search for the installation file.
• However, some virus protection software classifies such installers as "potentially unwanted software". Because it can happen that the installers install malware, adware and other things unnoticed.
• We therefore recommend that you download software directly from our CHIP download portal. All programs are already checked for viruses there and our in-house CHIP installer makes installation easier. If you receive a warning from our CHIP installer, you must add an exception.

Add exception to Symantec Norton

1. Open Norton and click Settings.
2. Then choose Settings> Firewall.
3. Under "Program control" you must now select the CHIP installer.
4. In the access list, you can now "allow" the program in the dropdown menu.
5. Click on "Apply" to close the window.

Report false antivirus warning to Norton

In order for you to receive less annoying false reports from Symantec Norton in the future, you should report the bug to the developers:

• By mail: Write a message in English to " ". Enter the link to the software with which the error messages appeared and the name of the virus protection software you are using.
• Form: Alternatively, you can also use the online form, where you have to provide the same information.

If you are ever unsure, you can also check individual files online for viruses.

If the false reports are so disruptive that you no longer want to use Norton Antivirus, you can cancel the subscription at Norton at any time.