TAN generator: error 00 - what to do?
If you get error 00 with the TAN generator, your card was not correctly recognized. We will show you what you can do in this case and how you can quickly make a transfer again.
Error 00 with the TAN generator: the most common errors and solutions
In order for you to be safe when using online banking, you must authorize all payments using a TAN. You will receive this with your TAN generator. If this shows error 00, this can often be quickly remedied:
- Check whether your card is properly seated in the device and has been inserted correctly. The chip must point upwards and be in the device.
- Often it helps if you rub the chip on a dry cloth or clothes so that smaller dust particles can be loosened.
- Also take a look inside the device. Dust can also accumulate here. You can carefully remove this with a cotton swab.
- Then try again. If the error occurs again, go to your bank with the device and try again with an employee.
- If the error persists, the device may be defective. Here the bank helps quickly and easily and provides a replacement device.
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