TeamViewer: suspected commercial use - what to do?

With TeamViewer you can access other PCs for free as a private user. If you suspect commercial use, you will receive a message and your connection will be disconnected. In this practical tip, we will show you what you can do in such a case.

TeamViewer: suspected commercial use - what to do?

As a private user you can use TeamViewer free of charge. So that the software is not used illegally for business, the manufacturer has used some monitoring techniques. For example, during continuous use it can easily be suspected that you are making money with it.

• The free version definitely includes access to your private computer on the go and dial-in to the private computers of family members or friends.
• However, if you access company PCs or issue invoices for your use, you must purchase a TeamViewer license.
• If you receive an unjustified message that you have commercial use, contact the manufacturer using the online form.
• TeamViewer does not offer telephone support for users of the free version. The manufacturer asks for help from the TeamViewer community. Here you will also find a guide on what to do if commercial use is suspected and how to get in touch with TeamViewer.
• Have your TeamViewer ID ready and explain the use of the software in detail.
• If your use corresponds to the license conditions, your account will be activated again. Otherwise you will receive an offer to buy a license.

Alternatively, you can use Chrome Remote Desktop to access other computers completely free of charge over the Internet. The only requirement is that your partner has also installed Chrome. You can find out how in the next practical tip.