Telecolumbus fault: you can do that

Telecolumbus offers internet and television at a fixed price. If you have a malfunction, you have several options. You can read what you can do in this case in this practical tip.

Telecolumbus fault - what to do?

• You can see on the Allestault.de page whether other users are currently having problems with Telecolumbus.
• If there are many messages from other users, a major disruption is likely.
• It is best to report the malfunction on the official Telecolumbus website in order to inform the provider directly.
• Basically, you should make sure that all cables are correctly connected and that all connections are properly seated.
• In many cases, it can help if you unplug the router for about 10 seconds and then try again.
• If these measures do not help, use the Telecolumbus fault assistant to further narrow down the problem.
• Alternatively, you can contact the fault hotline at 030 3388 8000. This can be reached daily from 8 a.m. to 10 p.m. at the local rate.

What you can also do if the Internet does not work can be read in our next practical tip.