Telekom: Terminate the connection - how it works

If you would like to terminate your Telekom connection, you can do this conveniently online. You can find all the important information in this practical tip.

How to cancel your connection at Telekom

Before you consider canceling, you should contact Telekom customer service.

• Your contract or connection may possibly be regulated on different or even better terms, so that termination is not necessary.
• If you have nevertheless decided to terminate your connection, switch to this Telekom website.
• Enter your data there and confirm it by clicking on "Send". You will receive a cancellation confirmation as soon as possible at the address provided.
• Alternatively, you can send your cancellation by post to: Telekom Deutschland GmbH, customer service, 53171 Bonn
• Your name, address, telephone number and customer number should be included in the written notice of termination.
• Notes: For contracts with a minimum contract term of 24 months, you can cancel up to one month before the deadline. You can see when your contract term ends in the customer center.
• Please note: After you cancel, you will lose your T-Online email address. So take care of a new email provider early on.

Alternatively, you can take the Telekom connection with you when you move.