Telekom: How to contact customer support
You can reach Telekom customer support around the clock. In this practical tip, we will tell you which contact options you have for this.
Contact Telekom customer support by phone
- You can reach the customer center on the Telekom network at number 2202.
- For all other mobile networks, dial 0800 33 02202.
- Support can be reached from the landline at 0800 33 01000.
Reach Telekom customer service by email
- If you would like to contact the customer center by email, use the support contact form.
- You can also reach Telekom by De-Mail: For questions about mobile communications, write to " ", and if you have problems with the fixed network, contact " ".
"Telekom helps": video support via app
- If there are tricky problems, the mobile phone giant even offers video support: In the "Telekom helps" app, an employee will personally take care of your problems Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 8 pm.
Follow Telekom customer service on Facebook and Twitter
- Deutsche Telekom is also social: in addition to its own help forum, the customer center is also presented on Facebook and Twitter. There is even a YouTube channel that clearly answers the most common questions.