Telekom Customer Center: Login is not possible - you can do that

You can manage and change your Telekom contract in the Telekom Customer Center. If the login does not work, you may have entered incorrect data. Read in this practical tip what you can do in this case.

Telekom customer center: login is not possible - what to do?

• First make sure that you are on the correct Telekom website. You can recognize this by the "https" in the browser at the top left.
• When entering your customer data, you should make sure that you have entered the correct data and that no typing errors have occurred.
• The Telekom customer center may not be available at the moment due to maintenance work or malfunctions.
• On the Allestault.de page you can see whether other users also have a problem. A fault is likely with many messages.
• You can also clear the browser cache as there may be problems here: clear cache on Chrome, clear cache on Firefox & clear cache on Internet Explorer
• You should also make sure that your browser is always up to date. Current browsers for free download can be found in our download portal.
• There may also be a problem with your Telekom account. Contact Deutsche Telekom customer service for further assistance.

Find out in our next practical tip what you can do if you have lost your Telekom access data.