Telekom: Swap SIM card - so it'll work

If you have bought a new smartphone and now also need a new SIM card from Telekom, you can simply exchange it. In this practical tip we will show you how.

Exchange SIM card at Telekom - how it works

• The easiest and most convenient way to exchange is in a telecom shop. There you will receive the new SIM card directly and free of charge.
• You can find the nearest Telekom shop in your area on the following Deutsche Telekom website. If you wish, the card can also be inserted into your mobile phone.
• Alternatively, you can request the exchange by phone. To do this, call 2202 on your cell phone or 0800 33 02202 from a landline. The call is free.
• However, keep in mind that your SIM card will be deactivated when you request the exchange. It may take two to three working days for you to receive the new SIM card.

If you don't want to wait long for the new SIM card, you can simply cut your existing SIM card. With scissors you can cut a micro-SIM or cut a nano-SIM.