Telekom fault: How to query the status

If you have reported a malfunction to Telekom, you would also like to check the status of the malfunction. In this practical tip, we will show you what options you have.

Query Telekom fault status: These options are available

You can call up the fault status at Telekom in different ways.

• General faults, such as a software update, are displayed on the help page for Deutsche Telekom faults. Here you can also see the status of this fault message.
• If you have reported a fault yourself, you can access the fault you have specified on the same page using the "View fault status" link.
• In order to be able to track the fault status, you have to log in with your access data. The login works either via your email address with a password or via your telephone and customer number.
• You may be able to rectify some faults yourself. Telekom's digital service assistant will help you with this.
• Alternatively, you can query the fault status by telephone. You can reach the fault location on the free telephone number 0800 3301000 . You will find further telephone numbers of the Deutsche Telekom fault location in a separate practical tip.