Make an appointment online at the Apple Store - Here's how

If iOS goes crazy or your iPhone is broken, you can make an appointment online in the Apple Store. You will then meet an Apple service representative at the Genius Bar in the store who will help you.

Apple Store: Make an appointment at the Genius Bar

1. Visit the following website and click "Get Help Now".
2. After you have selected your device type and your problem, you will be shown a possible solution.
3. In some cases - for example in the event of an accident - you are also suggested to visit the Genius Bar.
4. Then enter your location and your mobile operator and click on "Go".
5. Select one of the stores displayed.
6. You can then set the appropriate date and time in the respective store.

Alternatively, you can try to solve the problem on the phone. To do this, call Apple Support and Service in Germany on 0800 66 45 451.

Sometimes you can fix the error yourself. In another practical tip, we will show you, for example, what you can do if your iPhone can no longer be switched on.