Reinstall Threema - so it'll work

If you have changed your smartphone or if the app has problems, you can reinstall Threema without any major problems. In this practical tip, we will show you how it's done.

Step 1: Secure Threema before reinstallation

• If you are not particularly attached to your chats, you can simply delete the app and download it again. Backing up and then restoring the apps also only takes a few minutes.
• Before you delete Threema, you should therefore create a Threema backup. There you will find detailed instructions for iOS and Android.

Step 2: reinstall Threema

• If you hold the app on your smartphone, you can simply delete the application. Alternatively, here are instructions for removing apps from iOS and Android. Then switch your smartphone off and on again.
• Now download the latest version of Threema for iOS and Threema for Android. Of course, since you have already paid for the app, you do not have to pay for the application again.
• Start Threema and choose the option "Restore from backup". Follow the further instructions to import the backup.

In the next practical tip, we will show you how to restore deleted messages in Threema.