Twitch Support: How to contact customer service
If you have any problems with the Twitch streams, you can contact support. Depending on your concerns, there are various contact options to choose from. We'll tell you which is the right one for you.
General support at Twitch
Twitch Support is divided into two areas: customer service for purchases (subscriptions, merchandise and Twitch Prime) and that for all other matters. You can reach the latter via a contact form.
- To do this, open this Twitch website, enter your Twitch name and email address and describe your concerns. Most of the time, support answers within a few hours.
- Alternatively, contact Twitch Support via Twitter. Write to the @TwitchSupport account. Staff respond very quickly, except on Saturdays, Sundays, and U.S. holidays.
- During these times you will find detailed solutions to common problems in the Twitch Help Center.
Purchase support on Twitch
If you have problems with subscriptions and purchases, special customer service is available to you as a Twitch user. The exact contact details differ depending on the problem area.
- Subscription support: If you have any questions about a channel or event subscription, send an email to " ". Describe the problem as precisely as possible and send the email from the email address you used to register with Twitch.
- Twitch Prime Support: If you have any questions about Twitch Prime membership (Prime subscriptions, free games and promotions), contact Support via this Twitch website. Select your problem as precisely as possible from the drop-down menus and then describe it in the text field.
- Teespring support: If you have any problems with the Teespring t-shirt sale, send an email to " ". Alternatively, telephone support is available at + 1855-833-7774. The employees answer Monday to Friday from 9:00 a.m. to 5:00 p.m.
For many Twitch problems, you do not have to contact customer service at all, you can find the solution in our Twitch practical tips. There we show you in particular what you can do if Twitch.tv is down.