Unitymedia error code 102 - how to fix the problem

If your Unitymedia receiver reports error code 102 and the message "No program available", there are problems with reception. The error code says nothing about the exact cause. We'll show you how to find the sources of errors and how to get them back quickly.

First aid for error 102: Check all connections

• Switch off the receiver and completely disconnect it from the power. Only connect the device again after about two minutes.
• On this occasion, you can check the connections straight away. Disconnect each cable from the receiver and reconnect the cables to all other connections.

Error code 102: Fix problems with Unitymedia receiver

• Disruption: In the best case, the problem lies directly with Unitymedia. In the following practical tip, we will show you how you can rule out a general malfunction at Unitymedia.
• Search: A station search can also solve the problem. The process usually only takes a few minutes.
• Reset: If all this does not help, often only a reset remains. To do this, open "Options"> "Settings"> "Box settings". Here you can delete all data under "Factory settings", but you can keep your recordings if you wish.

Last resort: support helps with error 102

• If all of this does not help, you can still contact Unitymedia's customer service. Have your customer number ready.
• At best, the problem can be diagnosed remotely. Otherwise you can count on a technician or a new receiver in the next few days.

Caution: Security hole in the router - is your device also affected?

In the next practical tip, we will show you how to cancel your contract with Unitymedia.