Unitymedia: Forgot parental control PIN - you can do that
If you would like to watch a film at Unitymedia that falls under the protection of minors, you must first enter your FSK PIN. If you have forgotten the parental control pin, there are different options to get the four-digit PIN.
Retrieve forgotten youth protection PIN from Unitymedia
The FSK pin is specified by Unitymedia when the contract is concluded. If you have not changed the code afterwards, you can search for the message from Unitymedia.
- So look directly into your contract documents. There you will find a field for scratching, behind which the standard PIN is hidden.
- If the documents have disappeared as well as the PIN, log in to your Unitymedia account on the official website. After you have selected the "My data" menu item, you will also see the FSK PIN.
- Alternatively, contact Unitymedia's customer service, who can be reached around the clock on 0221 - 466 191 000800 and 0711 - 548 881 500800.
If you have forgotten your Unitymedia access data in addition to your PIN, it will be a little more difficult, but there is a solution for this too.