Unitymedia customer service: contact details and hotline

If you have any problems or questions, the best way to contact Unitymedia customer service is via the hotline. We present all contact options here.

Unitymedia product hotline

If you are not yet sure which connection you would like to purchase, the product and purchase advice hotline will help you.

• Telephone: 0221/4661 9098
• You can also use the contact form to avoid the queue.
• You can also use the employee chat.

Unitymedia service hotline

In the event of faults and technical questions, you can call the service hotline around the clock.

• Telephone: 0221/466 191 00
• From the Unitymedia network: 0800/700 11 77 (free)
• Unitymedia mobile connection: 0176/888 663 10 (free)
• You can also use the employee chat or the contact form.

Unitymedia: email and postal address

You can reach customer service by at " ". If you are already a customer, remember to pass on your customer number here. If you would also like to check the management of your place of residence, you should include your address. You can reach Unitymedia by post at:

• Unitymedia NRW GmbH, customer service center, PO Box 101330, 44713 Bochum
• Unitymedia Hessen GmbH & Co. KG, customer service center, PO Box 102549, 44725 Bochum