Unitymedia disorder - you can do that

If there is a problem with Unitymedia, there are various ways to solve the problem. We also give you the numbers of the customer hotline.

Disruption at Unitymedia - what can I do?

You can find all current error messages of Unitymedia users on the website AlleSt Stör.de. You can also leave your message here.

If there are hundreds of messages on the scale, the problem is usually more extensive. Then you are definitely not alone with your problem.
Tip: If your internet access is affected by the fault, disconnect the router from the power and plug it in again after a short wait. Under certain circumstances, the problem is solved by the reset if the fault is no longer present.
If there is currently a general malfunction at Unitymedia, customer service cannot help you either. In many cases, however, customer service helps immediately with individual problems.

The fastest way to get help is by phone.

The hotline is free of charge and manned around the clock. The number is 0221/466 191 00. If you call from your own landline, you can also dial the following number: 0800/700 11 77
It is also possible to contact us by email, but you may have to wait a few hours for an answer. Send your request to If you want a quick solution to the problem, you should call the hotline.