Terminate contract online: You have to be aware of this
If you want to cancel an online contract, there are a few things you should consider. We will tell you how you can end contracts concluded on the Internet.
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Online contracts can now be canceled online
- Contracts concluded online from October 1, 2016 can also be terminated online, according to the law. This does not apply to contracts concluded in writing or on site.
- This means that you can also cancel the online mobile, electricity or streaming contract electronically. In the email to customer service, all you have to do is formulate your name and the recognizable request to terminate.
- Consumer advocates fear that in order to make termination more difficult, email addresses will be better hidden in future, or incorrect addresses will be scattered in forums. Always ask for confirmation when canceling online.
Online contracts: cancel by email
- If you have concluded a contract online, you can also cancel it electronically. This emerges from a judgment of the Munich Regional Court.
- If a service provider declares your online termination to be invalid, you should kindly inform them of the judgment in question. In any case, your termination is effective.
- In order to avoid the risk of unnecessary arguments, you should still submit your termination in writing.
In the next practical tip, we will clarify the notice period for your mobile phone contract.