Vodafone: termination due to move possible?

If you are about to move and would like to submit a cancellation to your DSL provider Vodafone, read this practical tip to find out whether this is possible.

Vodafone: termination due to move - is that possible?

In most cases, termination is unsuccessful. You usually have to take your DSL package with you to your new place of residence. In certain cases, however, termination may be possible.

• If your DSL complete package is also available at your new place of residence, the Vodafone DSL contract will continue. In this case, extraordinary termination is not possible.
• You then have to take the DSL connection with you to your new place of residence and can only cancel it within the 3-month notice period before the end of the minimum term.
• However, the minimum contract term of 24 months begins again when the connection is activated at the new place of residence, or there is a one-time fee of EUR 59.95.
• If no DSL is available at the new place of residence, Vodafone is obliged to grant the customer the right to a special cancellation with a notice period of 3 months.
• Alternatively, Vodafone-DSL can also agree to the takeover of the contract, for example by the subsequent tenant.

Also read what you can do when Vodafone is down.

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