Vodafone customer service - how to reach the hotline

Here we explain how you can reach the free Vodafone customer service by phone or email.

Reach Vodafone customer service via hotline

• If you have a mobile phone or DSL contract with Vodafone, you can simply call 1212 from the Vodafone network. Call 0800 172 1212 from all other networks.
• If you are using a Vodafone CallYa tariff, please contact customer service at 0172 229 0 229. The hotlines are available around the clock.
• You need the appropriate area code from abroad. Dial +49 172 12 172 12 for general service and +49 172 229 0 229 for CallYa service. Please note that there are additional costs for calls from abroad.
• If you would like advice on products or would like to order them, please contact the appropriate hotline directly. On 0800 7242 643 you will be helped daily between 7:30 a.m. and 10:00 p.m.

Vodafone: Reach customer service using the contact form

• You can find the contact form on the following Vodafone website. Here you can select your problem and then formulate it in writing.
• The contact form is particularly suitable if you do not feel like hanging out in the queue for a long time. In many cases, however, you will wait for an answer until the next day.
• Alternatively, you can look around in the customer forum or in the help area. Many problems have already occurred with other customers and have been successfully solved.

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