Vodafone: exchange SIM card - how it works
If your Vodafone SIM card is defective or stolen, you will need to exchange it for a new card. We'll show you how to do this.
When a new SIM is needed
First you need to clarify whether you actually need a new card:
- If you only need a different form factor, you do not need to order a new card from Vodafone.
- Vodafone usually delivers the cards in triple SIM format. This means that the card formats are pre-cut. If you want to change from a mini-SIM to a nano-SIM, simply remove the surrounding punch from the card (see picture).
Request a new Vodafone SIM card - how it works!
It is different if you have lost or damaged your card. In this case you have to request a new card from Vodafone:
- To do this, log in to the Vodafone website with your user data under the "MeinVodafone" tab (see screenshot).
- Click here on "Order new SIM card".
- In the next step you have to specify the number for which you need a new card. You must also provide a reason.
- This process works for CallYa prepaid cards and also fixed contracts. For fixed contracts, unfortunately, 9.95 € and 5 € for prepaid cards.
