WD My Cloud: No connection possible - that may be the reason

If you are unable to connect to your WD My Cloud, there can be various reasons for this. In this practical tip, we will tell you what you can do about it.

Can't connect to WD My Cloud - what to do?

• First, make sure WD My Cloud is properly connected to the internet. We recommend using a LAN cable for this.
• Make sure that all cables are connected correctly and that the connections are properly seated.
• The LAN cable used may be defective, which is why you no longer have access. So replace it.
• The connection to the router may also be defective. Therefore test a different LAN connection.
• In some cases it may be sufficient to reset the server. Press and hold the reset button on the back for a few seconds.
• If this doesn't solve the problem, you should reset the WD My Cloud.

In the next practical tip, learn how you can change the hard drive of the WD My Cloud without losing data.