Web.de down - help with faults and problems
If you urgently need to read an email but cannot reach Web.de or the server is down, we will show you possible solutions in this practical tip.
Web.de down - You can do that
- Try to go to other websites. If you can call up chip.de without any problems, malfunctions in your internet connection or hardware problems can almost certainly be ruled out.
- Restart your PC and router. An IP conflict may have occurred. The restart will assign a new IP to your PC.
- Check whether you can use Outlook or other collective services to check your mails from Web.de.
- Log in via the iOS app or the Android app from Web.de and check your mail there. The free app is available for both tablets and smartphones.
- In important cases, you should contact Web.de customer service. You can reach him on 0900 1 93 23 30. However, around 4 euros are due for each call.
- If it really is a Web.de server problem, even customer service cannot help you. In these cases you have to wait a few hours. During this time, try to check your emails again and again. Server problems are usually resolved relatively quickly.
If you are unsatisfied with Web.de, we will show you how you can delete your email address from Web.de. We have also put together alternative freemail providers for you.