Web.de: How to contact customer service

If you need help with your account at Web.de, your contact person is always customer service. We therefore show you in our article in which ways you can reach the support.

Reach customer service at Web.de - how it works

There are several ways to use Web.de customer service. If you are not a premium member, the service quickly becomes an expensive affair.

• FreeMail users: If you use the free e-mail offer, you can reach customer service by phone on 0900 193 2330. However, the call will cost you 3.99 euros, no matter how long the call lasts. In addition, the hotline can only be reached from the German landline.
• Web.de Club members: For German paying customers, +49 721 960 8040 is a German landline number. Here you pay the landline price that is usual for you. If the number is no longer current, log in here at Web.de and click on "the topic is not listed".
• Fax: Alternatively, you can also ask for help by fax to +49 0721 2391 196. This service is also only available for premium customers.
• The hotlines are available Monday to Friday from 8 a.m. to 9 p.m. On weekends and on public holidays from 10 a.m. to 6 p.m.
• Customer service is unfortunately not available via email. Send an email to " ", you will receive an automatically generated message, which will refer you to the expensive service number.

In the next article we will show you how to delete your web.de mail account.