WhatsApp account hacked - what to do?

If your WhatsApp account has been hacked, you should react immediately. In this practical tip, we explain what you have to do in this case.

WhatsApp account hacked - you should do that now

• We recommend that you first run a full scan of your smartphone with an antivirus program.
• This process can take several hours. Wait for the process to complete and then remove any finds.
• In such cases, it is generally helpful if you set up your Android or iPhone again. However, back up your data beforehand.
• You can then try to log in with your account on another cell phone. You will need your SIM card for this.
• If you also see signs that your WhatsApp has been hacked, we recommend that you change your phone number.
• Be aware that public WiFi networks are potentially dangerous. You should act with caution here.

We will tell you in the next practical tip whether you can load an older version of WhatsApp.