WhatsApp: The most common problems and their solutions
The popular chat service WhatsApp has seen huge growth in recent years. All the more annoying when the service causes problems. We give you tips and solutions so that you can continue to use WhatsApp without any problems.
WhatsApp: server problems
Problems with the server are rare. If the servers are still overloaded, as a user they can do nothing more than wait. Nevertheless, you can check whether this is a server problem or whether the cause is your device:
- Go to "Settings -> Help -> System Status". To rule out server problems, the status "WhatsApp service is working properly." stand.
- Another sign of server failure can be Twitter messages. In this case, WhatsApp reports the server failure via its account with the short message service.
- In addition, you can view current and past WhatsApp faults via allestault.de.
WhatsApp: chat problems
Most of the time, the problem is not the server, but the device itself. In this case, you can get the app up and running again via settings or your internet connection.
- Check your internet connection. Switch your WiFi and data network as well as the offline / flight mode off and on again. You can also log in to another WLAN network as a test.
- If WhatsApp freezes, quit it and restart the application. You can also restart your smartphone to fix messenger problems.
- Make sure that WhatsApp can use background data. To do this, go to "Settings -> Data consumption". Scroll down to the "WhatsApp" application and check whether there is a check mark next to "Limit background data". If so, remove the check mark.
- Reinstallation: If all previous measures have not worked, you can also uninstall the application and then reload it. Before doing so, however, you should definitely create a WhatsApp backup.
WhatsApp: error messages
Regardless of whether during the installation of WhatsApp or while using the messenger, error messages can appear again and again and thus complicate the use of the application.
- "SMS verification failed": This error message often appears when installing WhatsApp. To fix the problem, you should make sure that you are using the latest version of WhatsApp and update the application if necessary. Make sure that your phone number is entered correctly. Check your internet connection. If the error is still there, restart your smartphone.
- "Phone date is inaccurate": With this message, the app no longer works properly. Clear the application cache and reinstall WhatsApp. Go into the settings and select WhatsApp within "Apps". Then tap on "Clear cache" or "Clear data". Then you should reinstall the app.
- "Error -24": During the installation of WhatsApp, the newly created "com.whatsapp" folder under / data / data can prevent the application from being set up. You remove the folder with root access to the phone. Alternatively, you can reset your smartphone.
- "Error getting information from server [RPC: S-7: AEC-0]": This error message may appear while paying WhatsApp. Go to "Settings -> Apps -> Google Play Store", empty the cache there and delete the data. Restart the phone. At the end, log in to your Google account by selecting "Settings -> Google" and then logging in to the account area. Afterwards you should be able to continue using WhatsApp normally.
Problems downloading and sending
With WhatsApp you can send or download media files such as photos, videos or audio files. It is only annoying if you cannot send or download these files. There are also solutions for this.
- Internet: Make sure you have an internet connection.
- Storage: Make sure there is enough space on the phone storage or SD card. You can check this under "Settings -> Storage".
- SD card: Sometimes it can happen that the SD card is not writable. If the files cannot be copied, you should format the card and save all the necessary data.
