WhatsApp update does not work: Error 961

We show you here how you can fix error message 961 - which occurs, for example, when updating WhatsApp Messenger.

Whatsapp problem: Fix Google Play error 961 - how it works

• Open the settings of your Android smartphone. There you select the "Apps" item. You will now see an overview of the currently installed apps. Since the error is a problem with the Google Play service, open the entry "Google Play services".
• Here you select the item "Clear cache". Most of the time, the download of apps and WhatApp are already working again. If not, do the following:
• In addition to the app cache, you can completely reset the app with "Delete data" or "Manage storage space" and "Delete all data" (Android 4.4).
• Removing and adding your Google account should also usually fix the error. To do this, go to the "Accounts" area in the settings.
• Here you select the entry "Google" and then your Google email address. If you now press the menu button at the top right, you will find the "Remove account" item.
• Then open the Google Play Store and log in to Google again with your data. The download and installation should work again at the latest.

Already knew? We'll help you with the Google Play error message "No connection" in this practical tip.