Windows Phone: Fix WhatsApp problems - how it works

If you use WhatsApp on a Windows Phone, you may have to deal with various recurring problems. In this article, we show you how to solve the two most common bugs.

No WhatsApp notifications on Windows Phone

If you don't receive WhatsApp push notifications on your Windows Phone, you're not alone with the problem. Almost all users of Windows Phone Version 8.1 are affected. How to solve the problem:

• First, make sure that under "Settings" and "Find my phone", the option "Always send commands and apps via push notifications" is checked.
• In addition, under "Settings", "Ringtones + Sounds" and "Manage app sounds" tap WhatsApp and select the default sound as sound notification for incoming messages.
• Furthermore, you should navigate to "Power saving mode" in the settings and allow WhatsApp under "Use". Otherwise, no more messages will come in as soon as you put your phone into power saving mode.

WhatsApp on Windows Phone freezes or crashes

Many users also complain about freezing WhatsApp on Windows Phones or the frequent crashing of the app.

• Solution 1: hold down the back button and exit all running applications, including WhatsApp. Lock your phone and wait a few minutes before restarting the app.
• Solution 2: Exit the app, hold the power button on your cell phone and restart the device.

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