Windows Phone: Solving WiFi Problems - Common Cause & Solutions

If your Windows Phone has problems with the WLAN, there can be several reasons. In this practical tip, we will show you how to identify the most common causes and how to solve problems.

Wi-Fi problems on Windows Phone - who is to blame?

The first thing to do is to exclude trouble spots. If there are complications with a WiFi network, connect to another network. If you can now use the Internet without any problems, there is a problem with the previous network. Your Windows Phone shouldn't be the problem then.

Keep Windows Phone up-to-date to avoid WiFi problems

So that there are no problems on your Windows Phone, you should always keep it up to date. If you have an outdated version of the Windows Phone operating system on your cell phone, there may also be problems with the WiFi connection.

1. Go to the settings and tap on “Update and security”.
2. Here you will find the "Handy update" option.
3. Check whether a new version is available and download it if necessary.

"Restart" WiFi on Windows Phone

If you don't see Wi-Fi networks even though you are in a location where networks are available, you should turn the connection off and then on again.

1. First navigate to the settings.
2. Now tap on "Network and WLAN", "WLAN" and deactivate WLAN.
3. Now activate WLAN again and your cell phone should search for and display networks.

Bluetooth interferes with WLAN connections on Windows Phone

Deactivate Bluetooth while you want to establish a WLAN connection. They may be using the same frequency. This can lead to malfunctions.

1. To deactivate Bluetooth, first switch to the settings of your Windows Phone.
2. Select the "Bluetooth" menu item under "Devices".
3. Now deactivate Bluetooth.

In the next article we will explain what the "WLAN optimization" option is all about on the Windows Phone.