Word error message "When passing the command ...

When trying to open a Word file, the error message "An error occurred while trying to pass the command on to the program" sometimes appears. This practical tip shows you how to fix the error.

Word error message "When passing the command ...": You can do that

There can be several reasons for the error message. Follow the steps listed here one at a time until the problem is resolved.

• Download the Microsoft Fix-it for Windows 7 or Windows 8 and run the file.
• Follow the instructions in the wizard and then restart your computer.
• If the problem continues, go to the next step.

Correct Word error message: New registry entries

• There is also a Fix-it from Microsoft for setting new registry entries. Download and run it for Windows 7 or Windows 8.
• Follow the instructions in the wizard and then restart your computer.
• If the problem continues, go to the next step.

Fix Word error message: Deactivate firewall

Your firewall could block the transmission of the command.

• Deactivate your firewall and try to open the file.
• If the problem still occurs, go to the next step.

Fix Word error message: Deactivate add-ins

Add-ins in Microsoft Word can also cause the error. You should switch off all active add-ins and try to open the file.

• Office 2003: Under "Tools" click on "Add-ins Manager" and deactivate all add-ins. Confirm with OK".
• As of Office 2007: Click the Office button or "File" and click "Options" / "Word Options". Click Add-ins and deactivate the active entries by remembering the type, selecting it from the list below and clicking "Go". Remove the check marks in front of the add-ins and click "OK".
• If the problem continues, go to the next step.

Fix Word error message: Uninstall TuneUp

The Tune Up Utilitys program can also be the cause of the problem.

• Start the Control Panel and click on "Programs and Features" in the "Programs" category.
• Right click "Tune Up" and choose Uninstall.