XBOX Live Support: Hotline and all contact details
If you have any questions about XBOX Live, you can contact support free of charge. You can find out how this works and whether there is a classic hotline in our up-to-date overview.
XBOX Live contact details: Hotline and Co. for support
With XBOX Live, the contact to support is a little different than with other manufacturers. There is no phone number or email address here that you can contact at any time.
- Instead, you need to open this Microsoft help website.
- Then select the product that has your XBOX Live problem.
- Now select the most suitable description of your problem from the many categories and click on it.
- In the section "Have you already tried this solution?" Now you can find some solutions to the most common problems. If that doesn't answer your question, scroll down to the "Choose a contact method" section.
- Here you can choose between different contact options. Note that the number of contact details may vary depending on the topic selected.
XBOX Live: All contact options at a glance
Once you have completed the above steps, you can choose between up to four contact options:
- Twitter: Click the "Tweet" button to go to Twitter. There you can send your question in English to "@xboxsupport". Between 6 a.m. and midnight you will usually receive an answer within a few minutes.
- Community: For many topics, you can also search the community forum directly or even chat with a volunteer member from the community. However, please note that these are only other players and not Microsoft employees.
- Hotline: Alternatively, you can request a call from XBOX support. To do this, you need an account with XBOX Live. After logging in, you can describe your problem and provide your phone number. You will then find out how long you have to wait for a call.
- Chat: Finally, you can chat with XBOX support. To do this, log in with your XBOX Live Account, describe your problem and wait for an answer from the employee. It usually only takes a few minutes.
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We will show you in another article how to extend your membership in XBOX Live without support.